Suppliers

Our Commitment to our Suppliers

At B&M, we are proud of the strong, fair, and transparent relationships we build with every supplier. We believe we can best serve our customers through working in partnership with our suppliers and together benefiting from long-term sustainable growth in the UK and France.

Supplier Support & Enquiries

We understand that timely and accurate payments are crucial for every supplier. If you have a query regarding invoices, payments, or other commercial matters, we follow a clear process to ensure it is resolved promptly and efficiently.

• Step 1: Your Day-to-Day Buying Contact
  Please contact your usual B&M Buying contact first, as they are best placed to resolve your query quickly.
• Step 2: Escalate to the Senior Buyer
  If the matter cannot be resolved with your day-to-day Buying contact, please escalate the issue to the relevant Senior Buyer for that department.
• Invoice & Payment Queries
  For specific payment or invoice-related queries that cannot be resolved through your Buying contact, please contact our Accounts Payable team.
• Supplier Helpline Email: [email protected]
  Thank you in advance for your on-going support.

Groceries Supply Code of Practice (the Code)

The Code

B&M is a designated retailer under the Code and is fully committed to upholding its principles in all our dealings with grocery suppliers. We seek to ensure that our team, particularly our buying team, is trained in the Code and always adheres to it, treating all our suppliers fairly and lawfully.

The Code is statutory and governs the relationship between the UK's largest grocery retailers and their suppliers. It was established to ensure that retailers treat their suppliers fairly. You can find more information on the Code and the role of the Groceries Code Adjudicator on the official GCA website.

Code Compliance Officer

To ensure we meet our obligations, we have a dedicated Code Compliance Officer who is responsible for overseeing our compliance with the Code. The Code Compliance Officer acts as an independent point of contact for suppliers, providing guidance and investigating any concerns relating to the Code.

B&M’s Code Compliance Officer

Our Code Compliance Officer, Mike Schmidt, is available as an independent point of contact for all Suppliers who wish to raise a Code-related matter or query. Mike encourages open and honest feedback with respect to our performance under the Code.

Contacting B&M’s Code Compliance Officer

If you believe there has been a breach of the Code and wish to raise an issue please email Mike at [email protected].

All matters will be treated confidentially, and Suppliers will not face any negative consequences as a result of raising an issue.

You can also contact Mike to discuss any Code-related matter in confidence via the post at: 

• Code Compliance Officer, B&M Retail Ltd, The Vault, Dakota Drive, Estuary Commerce Park, Speke, Liverpool, L24 8RJ.